We charge for some of our services. If you have received a service from us and did not have to pay for it up front, then you may owe money to us.
We will invoice you for services such as:
You might also receive an invoice if:
You should make your payment immediately, unless the invoice states otherwise. Details of how and where to pay is printed on every invoice.
Paying by Direct Debit helps keep our charges down. This means we can invest more in essential services.
Phone us with your bank / building society details to set up a Direct Debit.
You can pay online 24 hours a day, 7 days a week.
Our bank details are:
Quote your 10 digit customer reference (account) number and six digit invoice number(s).
Make your cheques payable to Walsall Council. Please detach the invoice payment advice slip(s), enclose it with your cheque, and send it to us by post.
Allow 3 working days for your payment to reach us.
This facility is free using the barcode on your invoice(s). Show your invoice(s) to the retailer to make your payment, and keep your receipt.
Allow 2 working days for your payment to reach us. You can pay by cash, debit card or cheque (payable to Post Office Ltd.)
This facility is free using the barcode on your invoice(s). Show your invoice(s) to the cashier so they can process your payment.
If you are a Walsave customer you can pay by cash, cheque or debit / credit card at their office.
If you have a query about your invoice you should contact someone in the relevant service area.
You can find their contact details at the top right hand side of your invoice.
You’ll need to include as many of the following details as you can:
You can request your invoice account balance by emailing us.
Quote your 10 digit customer reference (account) number and six digit invoice number(s).
Before contacting us, please check to see if we can answer your question from our online information.